Hey !!! Where is my Power User ?

What I have NOT traced in the majority of greek companies, in the greek Economy, is the concept of the Power User / or Key User.

Almost every company nowadays, regardless of size, has and uses some kind of system, smaller or bigger, and that system, could have , must have, should have a person that acts as a Key User / Power User, that can act as an “ambassador” of the system towards the company.

The Key/Power User can teach others, can solve colleagues’ problems, can communicate with the vendor support for solving tech issues and can promote the “best practices” of the system to the whole company.

That is how you can (1 method) increase the ROI of the system used in a company.

This is not happening in Greece at large. In the majority of the cases, systems are implemented, “parked” and “left” working at the basic level, with no investment made for expansion of capabilities, or increase in utilization rate of the system.

Check out the 5 characteristics that sekoia.co.uk appoints to the concept of the Power User / Key User / Super User.

How about it ? What do you think ?